My experience was perfect and easy. I received the collar right around the estimated time and it was well worth the wait. Our pup is a Rottweiler and this collar is absolutely beautiful on her (so many compliments wherever we go). The quality is amazing, the leather is thick and and beautiful, the stones and hearts are elegant yet durable. The buckle on the collar is absolutely beautiful and in my opinion ties the entire collar together. I absolutely recommend Karma Collars and personally know of 2 other customers that have ordered since seeing our pups new collar!